Do You Need Printer Support?
We strive to provide the best support possible for all our customers, going above and beyond to make sure that everything you need is in place, working properly, and doing the job you need it to.
Should you ever have an issue with your machines, we have a dedicated customer service team – all of whom have real-world experience and encyclopedic knowledge of our products – to help guide you to a solution. Also, our expert team of engineers (who are trained by the manufacturers themselves) are readily available at a moment’s notice to carry out any and all repairs, servicing, and provide training to your business.
Our support team strives to respond to callouts within six hours, but we are thrilled to say that for the large majority of call-out requests, we typically arrive within two hours.
With DMC Media Solutions’ repair and support services, we’ll have you back up and running in no time.
Frequently asked questions
How many support and repair callouts can I request during my lease?
We offer our clients unlimited monthly call-outs for the duration of a copier or printer lease. That’s because we want you to have extra peace of mind and be confident that any technical or hardware issues will be swiftly resolved.
How long does it take for you to respond to a support and repair request?
We will always strive to resolve any issues as quick as possible. We’re proud to say for the vast majority of calls we’re able to respond and arrive within 2 hours, and we’re aiming to reduce that to just 1 hour in the very near future.
How much does your support and repair service cost?
For anyone leasing photocopiers, printers and scanners, we offer unlimited callouts and technical support as part of your monthly payment. If you’d like to know more about our services, you can contact us here for more information.
What devices/hardware does your support and repair service cover?
All of our devices and hardware are covered by our comprehensive support and repair service. This includes all printers, photocopiers, and scanners.
Speak with the team today
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